Adding Multiple Users Through WhatsApp’s APIīy default, WhatsApp Business only works for one user, and the only way to have multiple agents answer all your customers’ messages is through the software’s API. For this, WhatsApp offers a client API that you need to implement yourself and, depending on the type of API integration and business scale, it can cost you from 0.5 to 9 cents per message. However, the story is quite different when you need to have several care agents answering customer queries simultaneously. The best part is that WhatsApp Business is entirely free when operating on only one device, which makes it perfect for small business owners. It allows you to create a more advanced profile where you can catalog your products and set up automatic messages, such as greetings, out-of-office replies, and quick answers to common questions. WhatsApp offers a specific plan for companies called WhatsApp Business. Therefore, it’s essential that your business includes WhatsApp as a way for customers to get in touch, especially if you own a small business.

While WhatsApp isn’t as prevalent in the U.S., it still hosts almost 70 million users, with over half of them using the app on a daily basis. With 1.6 billion monthly users around the world, WhatsApp is by far the most popular mobile messenger app on the market.

Whatsapp business multiple users